Salesforce Functional Lead

About the Role Slalom is seeking a Salesforce Functional Lead to join our UK team in London or Manchester. You will own the functional solution for Salesforce initiatives, leading cross-functional delivery and ensuring the Salesforce platform delivers targeted business outcomes. What You'll Do

• Own the functional solution for Salesforce initiatives, with a strong focus on core Salesforce platform, including but not limited to Sales Cloud, Experience Cloud and Service Cloud programmes.
• Lead the team through all stages of project delivery: initiation, solution definition, functional design, configuration oversight, implementation, and handover.
• Translate complex business requirements into actionable Salesforce solutions, prioritising targeted business outcomes and leveraging the full capabilities of the Salesforce platform.
• Guide multi-disciplinary teams including business analysts, configurators, developers, and UX designers to ensure cohesive and scalable solution delivery.
• Drive and support Agile delivery processes: planning, backlog grooming, stand-ups, retrospectives, and sprint demos.
• Collaborate with Slalom and client Quality Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage.
• Provide thought leadership across customer service operations, case management, omni-channel, knowledge management, automation, and service process optimisation. What We're Looking For
• Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead, or similar role within Salesforce project environments.
• Ability to act as a liaison between business and technical stakeholders, ensuring solutions align with strategic, operational, and user needs.
• Skilled in defining and documenting business and functional requirements for iterative system improvement.
• Experience leading multi-disciplinary teams across the full lifecycle of Salesforce functional delivery.
• Strong familiarity with Agile methodologies and leading Agile ceremonies.
• Experience with process mapping, BRDs, system diagrams, user stories, test plans, and user experience considerations.
• Understanding of multi-cloud Salesforce capabilities (e.g., Sales Cloud, Service Cloud, Experience Cloud, AppExchange solutions). Nice to Have
• Experience supporting or leading pre-sales solutioning is a plus. Compensation & Benefits
• Rewards: Fair, competitive, and rewarding compensation and benefits.
• Flexibility: Support for balancing work, family, personal commitments, and client responsibilities.
• People-first culture: Inclusion, empathy, and collaboration at the heart of the Slalom experience.
• We are Slalom: A next-generation professional services company with a global footprint and strong growth.