Salesforce Delivery Manager

About the Role As a Salesforce Delivery Manager at Koch, you will lead the successful delivery of enterprise-scale Salesforce programs and digital transformation initiatives. You will provide leadership across delivery, architecture, stakeholder engagement, and team development to ensure scalable, secure, and high-quality Salesforce solutions that create long-term value for our businesses. You will work closely with business partners, product teams, architects, and global delivery teams to enable innovation, improve business outcomes, and drive continuous improvement across the Salesforce ecosystem. What You'll Do

• Delivery & Program Management: Lead end-to-end delivery of Salesforce programs across multiple business units and geographies; Manage program scope, timelines, risks, dependencies, and resource planning; Establish delivery governance, status reporting, metrics, and release management processes; Ensure successful execution of Agile/Scrum projects and continuous improvement initiatives; Drive on-time, high-quality delivery while maintaining stakeholder satisfaction.
• Salesforce Technical Leadership: Provide technical oversight for Salesforce implementations and enhancements; Review and approve solution architecture, design patterns, integrations, and security models; Ensure adherence to Salesforce best practices and enterprise standards; Guide teams in Apex, Lightning Web Components (LWC), Flows, APIs, Platform Events, and Integration frameworks; Lead adoption of emerging Salesforce capabilities including Agentforce, Einstein AI, Data Cloud, and Experience Cloud.
• Stakeholder & Business Engagement: Partner with business leaders, product owners, architects, and delivery teams; Translate business requirements into scalable technical solutions; Facilitate executive reviews, steering committee meetings, and roadmap planning; Provide strategic recommendations for platform optimization and digital transformation.
• Team Leadership: Lead and mentor Salesforce architects, technical leads, developers, administrators, and consultants; Drive capability development, succession planning, and technical excellence; Conduct hiring, onboarding, and performance development activities; Build a culture of innovation, collaboration, and continuous learning.
• Architecture & Integration Oversight: Oversee integrations with ERP, middleware, data platforms, and third-party applications; Ensure scalability, reliability, security, and maintainability of solutions; Drive DevOps maturity using Salesforce DX, Git, CI/CD pipelines, automated testing, and deployment frameworks.