Salesforce Data Cloud & AI Architect Senior Manager

About the Role Senior Manager within Accenture’s Salesforce Life Sciences practice, focused on Data Cloud and AI architecture for enterprise-scale solutions at the intersection of Salesforce Data Cloud, Agentforce, Voice AI, and Life Sciences platforms. You own end-to-end technical architecture across Data 360, identity resolution, agentic AI design, and CRM integration, shaping multi-year client programs. You contribute from pre-sale through delivery, working in both client-facing and technical design review settings. What You'll Do

• Design end-to-end Data Cloud solutions including data model, ingestion strategy, identity resolution, unified profiles, segmentation, and real-time activation for pharma, biotech, and MedTech clients.
• Architect Agentforce & Voice AI solutions across patient services, HCP engagement, and commercial operations, including Agentforce Voice deployments, multi-agent orchestration, and AI workflow design.
• Define Data 360 strategy that unifies structured and unstructured data across CRM, EHR, claims, and third-party sources into actionable intelligence.
• Design integration patterns between Data Cloud, Salesforce LSC/Health Cloud, Marketing Cloud, and external platforms; provide architecture governance across workstreams.
• Lead pre-sale technical responses for RFPs/orals; translate complex AI and data architectures into client narratives; own architecture sections of proposals.
• Conduct solution design reviews, set architecture standards across delivery teams, and manage technical risk across programs.
• Mentor architects and technical analysts; guide build quality, code reviews, and delivery standards.
• Contribute reusable architecture patterns, accelerators, and life-sciences AI use-case frameworks to the broader practice. What We're Looking For
• Minimum 8 years of progressive Salesforce architecture experience across full-lifecycle implementations in consulting environments.
• Minimum 4 years of Data Cloud experience with deep expertise in data ingestion, identity resolution, segmentation, activation, and Data Cloud governance patterns.
• Minimum 1 year of Agentforce experience and hands-on work architecting Agentforce solutions, AI-powered workflows, and/or Voice AI deployments.
• Minimum 4 years of experience designing enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOAP, event-driven patterns).
• Bachelor’s degree in Computer Science, Engineering, or equivalent (minimum 12 years) work experience; if Associate’s Degree, must have minimum 6 years work experience.
• Salesforce certifications such as System Architect, Data Cloud Consultant, Agentforce Specialist, AI Associate, or Certified Application Architect; familiarity with Veeva ecosystem and headless/composable CRM architectures. Nice to Have
• Salesforce Life Sciences Cloud, Health Cloud, or equivalent pharma/biotech CRM platforms and their commercial/patient-use cases.
• Demonstrated experience influencing senior client stakeholders and leading architecture decisions in complex, multi-workstream programs.
• Architecture experience with Agentforce Voice, contact center AI, or conversational AI in Life Sciences contexts.
• Experience designing omnichannel engagement solutions combining Marketing Cloud, Data Cloud, and agentic content generation.
• Familiarity with Veeva Vault CRM, Veeva CRM, or Veeva-to-Salesforce migration landscape.
• Experience with headless or composable CRM architecture patterns.
• Experience managing technical delivery across onshore/offshore distributed teams. Compensation & Benefits
• Role Location: Multiple locations with an annual salary range shown by location (e.g., California: $132,500–$302,400; Cleveland: $122,700–$241,900; Colorado: $132,500–$261,300; District of Columbia: $141,100–$278,200; Illinois: $122,700–$261,300; Maine: $112,900–$222,500; Maryland: $132,500–$261,300; Massachusetts: $132,500–$278,200; Minnesota: $132,500–$261,300; New York: $122,700–$302,400; New Jersey: $141,100–$302,400; Virginia: $122,700).
• Benefits include medical, dental, vision, life, long-term disability coverage, 401(k), bonus opportunities, paid holidays, and paid time off.
• See more information on U.S. Employee Benefits at Accenture.