Salesforce Architect

About the Role Arctic Wolf is seeking a Salesforce Architect to lead end-to-end Salesforce design and integration efforts to end cyber risk. The role focuses on shaping architecture across Sales, Service, and Experience Cloud, managing releases, ensuring security and governance, and providing technical leadership across teams.

What You'll Do

• Work with Business Applications Leadership to identify needed system changes and partner on adoption and change management.
• Manage new releases of Salesforce and efficiently roll out new features.
• Demonstrate a disciplined change control process.
• Lead the design of end-to-end Salesforce architectures across Sales, Service, Experience Cloud and integrated systems.
• Define integration patterns, data models, and system interactions following Salesforce best practices.
• Responsible for configuration, design, functionality, and end-user support of the Salesforce application platform.
• Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
• Responsible for maintaining system security and integrity. Create and manage necessary documentation regarding Salesforce tool management.
• Troubleshoot outages and produce root cause analysis reports as needed; communicate with leaders and/or executive leadership as needed during outages.
• Lead install of new Managed Packages, enhancements and tools within Salesforce environment and assist with release prep communication and documentation review.
• Review and guide solution designs, configuration, and code for quality and performance.
• Provide technical leadership and mentorship to developers, admins, and project teams.
• Establish development standards, DevOps practices, and CI/CD pipelines.
• Define and enforce Salesforce governance, security, and data management standards.
• Oversee environment strategy, release management, and platform lifecycle processes.
• Ensure alignment with enterprise architecture and IT standards.
• Communicate complex technical concepts to both technical and non-technical audiences.
• Stay current with Salesforce releases and emerging capabilities.
• Recommend and drive enhancements that improve platform performance and business outcomes.
• Identify risks, anticipate challenges, and develop mitigation strategies.

What We're Looking For

• 7+ years of hands-on experience with Salesforce architecture, development, and design.
• In-depth knowledge of the standard capabilities of Salesforce.
• Expertise with Apex, Lightning Web Components, Flows, APIs, and system integration patterns.
• Strong knowledge of Salesforce security models, data modeling, and governor limits.
• Experience designing solutions across Sales, Service, and/or Experience Cloud.
• Aptitude for eliciting user requirements and developing both process and technical solutions.
• Experience developing and using Agentforce functionality.
• Background with DevOps tools.
• Salesforce certifications such as Technical Architect, Application Architect, or System Architect.
• Experience with enterprise architecture frameworks or modernization initiatives.
• Prior work in Agile/Scrum environments.
• Willingness to continue growing through experience and/or study and certification.
• Detail oriented and self-starter with strong written and interpersonal skills.
• Collaborative and consultative abilities to work with non-technical end users.
• Ability to work independently, as well as part of a team.
• Proven knowledge of the Lead to Book Sales lifecycle within a SaaS company.
• Team player with a positive can-do attitude.
• Working knowledge of SOX compliance and tracking.
• Minimum expectation of a bachelor's degree OR equivalent education/experience.

Nice to Have

• Not specified in the posting.

Compensation & Benefits

• Not disclosed.