Salesforce Administrator

Job title: Salesforce Administrator

About the Role This hands-on, highly collaborative Salesforce Administrator role focuses on day-to-day administration, support, configuration, and continuous improvement of Watts Global Salesforce platforms, with opportunities to contribute to architecture and design as needed.

What You'll Do

• Serve as the lead Salesforce administrator for Watts Global platforms and modules
• Administer, configure, maintain, and continuously improve Salesforce environments
• Manage users, roles, profiles, permission sets, queues, groups, and security
• Design and maintain objects, fields, page layouts, record types, validation rules, flows, dashboards, and reports
• Support Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities across the company
• Partner with business stakeholders to gather requirements, recommend solutions, and deliver enhancements
• Actively participate in Salesforce architecture, solution design, and design review activities to ensure enhancements are scalable and aligned with platform standards
• Perform hands-on development where appropriate, including declarative automation and development in partnership with internal and external teams
• Support release management, testing, deployments, and issue resolution
• Monitor platform health, data quality, adoption, and performance, and drive continuous improvement
• Develop and maintain documentation, training materials, and standard operating procedures
• Troubleshoot user issues, manage support requests, and coordinate with internal teams and external partners
• Ensure platform changes align with governance, compliance, security, and data management standards
• Stay current on Salesforce releases and best practices and recommend improvements that increase business value
• Contribute to team success and support additional projects and responsibilities
• Uphold Watts values of Integrity, Accountability, Continuous Improvement, and Transparency

What We're Looking For

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience
• 5+ years of Salesforce administration experience in a global or enterprise environment, including Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities
• Strong hands-on knowledge of Salesforce configuration, security, data management, automation, reporting, dashboards, user administration, flows, validation rules, and change or release processes
• Ability to gather requirements, translate them into scalable Salesforce solutions, and actively participate in architecture, solution design, development, and testing
• Working knowledge of Salesforce development concepts, including Apex, Lightning Web Components, APIs, integrations, or related platform capabilities
• Experience supporting complex global organizations across regions, business units, legal entities, brands, operating models, and geographically dispersed stakeholders
• Experience in manufacturing or complex commercial environments, including product structures, quoting needs, customer service requirements, and business integrations or organizational transitions
• Strong troubleshooting, analytical, communication, interpersonal, organizational, and problem-solving skills, with the ability to manage multiple priorities
• Understanding of platform governance, data quality, compliance, security, and system administration best practices
• Ability to comply with applicable laws, policies, regulations, employment eligibility, background check, and any required pre-employment testing requirements

Nice to Have

• Salesforce Administrator certification or related Salesforce credentials
• Experience with Salesforce Revenue Cloud Advanced, CPQ, B2B sales, customer service, or other commercial platform capabilities
• Experience contributing to Salesforce technical design, architecture standards, solution review processes, integrations, or connected business systems
• Experience working with offshore or third-party support teams and creating user training, documentation, or support materials