Salesforce Administrator (Service Cloud Voice)

Salesforce Administrator (Service Cloud Voice) - Philippines Thunder Philippines PH Delivery Remote Full-time

Salesforce Administrator (Service Cloud Voice) Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones)

Job Summary

As a Salesforce Administrator, your mastery on functional skill set is required because you will be responsible for strategic engagements with clients, specifically within Salesforce Service Cloud Voice. Your "day to day" will include designing and delivering scalable solutions using Salesforce out-of-the-box applications, as well as other third party integrations, along with business process analysis and design, configuration and deployment. You will be assigned as a Project Lead on Accounts and provide oversight on a team of resources, holding responsibility for the general direction of varying projects.

Key Responsibilities

• Work with clients to understand and analyze their business process
• Collaborate with members to define and document requirements
• Work on and resolve medium to high priority cases within the specified SLAs
• Handle complex administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc.
• Provide end user support, working on configuration changes, bug fixes, and minor enhancements
• Be the immediate point of escalation for Associate Consultants, Administrators, and Consultants
• Be a subject matter expert (SME) regarding Salesforce’s capabilities and functionalities
• Act as a mentor and a functional resource to other team members.

Qualifications

• Preferably with Salesforce consulting experience in Service Cloud Voice

• At least 1 year of Salesforce consulting experience in Service Cloud

• At least 2 years of Business Analyst or equivalent experience related to tasks in Salesforce

• Salesforce Certifications desired, but not required.

• Great work ethic (we talk about our Core Value - Grit a lot!)

• Detail-oriented with the ability to work independently and in a team environment

• Creative mindset, with critical thinking for problem-solving

• Must be adept to work in a fast-paced environment

• Effective communication skills (i.e. able to translate technical requirements into business language)

• Can work efficiently and productively by using time wisely

• Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

• Candidates authorized to work in the Philippines are encouraged to apply.

• Why Thunder? Because You Deserve More Than Just a Job.

• A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.

• Forge Your Own Path – At Thunder, you’re n