Salesforce Administrator

Job title: Salesforce Administrator

About the Role As a Salesforce Administrator at Marex, you’ll play a vital role in continually improving and enhancing our Salesforce platform by gathering requirements, designing scalable best-practice solutions, and managing the product roadmap. You’ll own user management, training, and delivering solutions with a focus on exceptional user experience, while communicating with stakeholders at all levels. The role requires a solid understanding of the Salesforce platform, change management and governance, and the ability to translate technical options into clear business outcomes.

What You'll Do

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Sandbox environment management.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilised platform features.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• User support tickets.
• Monitor and improve user adoption.
• New user and ongoing user training.
• Technical documentation.
• Working with integrated applications including DocuSign, Conga, Survey Gizmo, Mailchimp etc.
• Adaptive to fast-paced changes and ongoing process updates.
• Demonstrates strong decision-making skills and a high sense of ownership.
• History working with Apex is desirable.
• Ensure compliance with FCA regulatory requirements and adhere to the company’s Code of Conduct; report policy breaches and escalate risk as required.

What We're Looking For

• Required: Strong Salesforce product knowledge with hands-on experience with Sales Cloud and Pardot; Certified Salesforce Administrator.
• Desirable: Additional Salesforce certifications; Bachelor's or postgraduate degree or professional qualification.
• Competencies: Collaborative team player, approachable, self-efficient and influences a positive work environment; demonstrates curiosity; resilient in a challenging, fast-paced environment; ability to take a high level of responsibility; excels at building relationships, networking and influencing others; strategic collaborator with insight and agility.
• Skills & Experience: Essential: Proactive attitude to platform enhancements; Designing scalable, best practice solutions; Excellent relationship-building skills; Ability to liaise with stakeholders at all levels; Translating requirements into technical solutions; Experience in change management and governance; Training end users and key stakeholders; Technical documentation; Available and responsive to questions; Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Desirable: Active in the Salesforce community; Demonstrates continued personal/professional development.

Nice to Have

• Active in the Salesforce community.
• Demonstrates continued personal/professional development.