About this role
DESCRIPTION
- Role: Salesforce Administrator & CX Systems Specialist
- Location: Remote (Worldwide)
- Job Type: Full Time
- Pay: Competitive
What you will do:
- Managing day-to-day Salesforce Service Cloud configuration — objects, fields, page layouts, flows, validation rules, and permissions.
- Troubleshooting user issues and handling routine maintenance and data hygiene to keep the CRM clean, accurate, and reliable.
- Supporting integrations between Salesforce and other support tools, and evaluating new Salesforce features.
What is required:
- 2+ years of hands-on Salesforce administration experience — Service Cloud strongly preferred.
- Experience with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys — configuration or roadmap ownership is a strong plus.
- Comfort building reports and dashboards in Salesforce or similar BI tools — you turn raw data into insights leadership can act on.