Sales Training Supervisor

About the Role

PalmPay Bangladesh is seeking a dynamic and experienced Sales Training Supervisor to design, implement, and manage training programs for the sales team nationwide. This role ensures that all sales personnel have the necessary product knowledge, sales techniques, compliance awareness, and field execution capabilities to drive business growth and achieve sales targets.

What You'll Do

• Develop and implement comprehensive training strategies aligned with sales objectives and business goals.
• Design onboarding training programs for new Sales Consultants and continuous development programs for existing team members.
• Conduct regular training sessions (classroom & field-based) on product knowledge, sales techniques, and customer engagement.
• Create and update training materials, manuals, SOPs, and digital learning content; customize training modules based on regional performance gaps and business needs.
• Incorporate feedback from field teams and sales managers to continuously improve training effectiveness.
• Conduct field visits to observe sales activities and provide hands-on coaching; identify skill gaps and recommend targeted training interventions.
• Work closely with Regional Managers and Territory Managers to improve team performance.
• Lead and manage the training team (if applicable) and set KPIs; monitor performance for consistency and quality across sessions.
• Track training effectiveness using KPIs (sales performance, conversion, retention); maintain training records and provide regular reports to senior management.
• Ensure all sales staff are trained on company policies, compliance requirements, and ethical sales practices; align programs with SOPs and regulatory standards.
• What We're Looking For
• Bachelor’s degree in Business, Marketing, or Finance (BBA/MBA preferred).
• 3–5 years in sales training, with at least 1 year in a leadership role, ideally within Mobile Retail, Fintech, or Banking.
• Deep understanding of consumer lending, credit scoring, and the mobile handset market.
• Strong understanding of sales processes and field operations.
• Excellent training, presentation, and facilitation skills.
• Strong communication and interpersonal abilities.
• Ability to analyze performance data and identify training needs.
• Leadership and team management capability.
• High level of adaptability and problem-solving skills.
• Willingness to travel as needed.
• Compensation & Benefits
• Competitive salary
• Festival bonuses and mobile/internet allowance
• Career growth opportunities in a fast-growing multinational fintech
• Opportunity to play a key role in strengthening sales capability across Bangladesh