About this role
About the Role Crocs is seeking a Sales Team Lead at our Petaling Jaya store to drive customer experiences and store performance. You will oversee opening and closing procedures, coach team members on products and promotions, and push daily sales targets to meet business goals. This role offers growth opportunity within a fast-paced, customer-focused retail environment. What You'll Do
- Deliver outstanding service to our consumers using our C.H.A.R.M. service model
- Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
- Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
- Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
- Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
- Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
- Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures What We're Looking For
- 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership role
- Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
- Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
- Desire to succeed in a high growth, fast-paced retail environment
- Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential Compensation & Benefits
- Salary not disclosed in the posting.
- In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.