Sales Support Specialist

Sales Support Specialist

iMPact Business Group - Sales Support Specialist

Job Description

Sales Support Specialist - Hybrid Englewood NJ

18-Month+ Contract | 1st Shift | Monday-Friday, 8:00 AM-4:00 PM ET | Hybrid Work Schedule | Overtime required

Hybrid schedule - required to work in the office up to 3 times a year, typically for a full week at a time.

Our client, a Global Leader in the Medical Device Industry, has an immediate opening for a Sales Support Specialist for a 18-month+ contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

Responsibilities and Requirements

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer pricing in ERP system, including entering contracts as required
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Implement procedures to manage inventory shelf life and expiry records

Job Requirements

Requirements

• 2+ years of experience required, Bachelor's degree preferred

• Must have Skills:

• Analytical-experience working with data to solve problems and develop processes

• Organized

• Communication (customer service orientation)

• Experience with Microsoft Office

• Proficiency in Excel

• Power BI skills a plus

• SAP and/or Salesforce experience highly desired.

• About Englewood, NJ

• Unlock exciting career opportunities near Englewood, New Jersey! Nestled in Bergen County, just a stone's throw from New York City, Englewood offers a perfect blend of suburban charm and urban convenience. With proximity to the bustling city and a vibrant local scene, this area boasts an array of job opportunities in various industries. Explore job listings in Englewood and discover a thriving community surrounded by cultural hotspots like the Bergen Performing Arts Center, eclectic eateries serving up diverse cuisines, the beautiful Flat Rock Nature Center for outdoor enthusiasts, and easy access to the Hudson River waterfront. Start your career journey in this dynamic region today!

• Contract positions

• Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.

• Permanent placed employees

• Paid by and qualify for benefits in accordance with the policies of the hiring company.