Sales Support Specialist

Sales Support Specialist Germany

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Sales Support Specialist to join us at our facility in Łódź – Jaracza.

The purpose of this position is to provide service information to external customers or potential customers and to ensure customer satisfaction.

Key responsibilities

• Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
• Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/ decision makers, understanding the business model. Filter out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).
• Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood and commitments are met.
• Drives adoption of digital at our customers and supports / reports in case of issues.
• Responsible for inquiry process, including offer management, price calculations as well as returns handling.
• Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
• Set up and handling of rebates and commissions.
• Performs quality control checks and takes subsequent corrective actions.
• Follows desk procedures/policies in compliance with SOX, ISO and other requirements. Executes where defined controls or maintains documents needed for evidence.
• Supports Sales by providing detailed input/reports on sales volumes by account

Key requirements:

• Language skills : Germany advanced and good knowledge of English (min. C1 level)

• Proficient in Word and excellent in Excel. Good knowledge of SAP, ideally experience in working with CRM Tools.

• Strong interpersonal skills

• Good to excellent written and verbal communication skills

• Active listening skills

• 2 years’ experience in a customer-oriented position with a fairly good overview

• Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company:

• Axalta is a global coatings company focused on providing customers with innovative, colorful and sustainable solutions. With more than 150 years of experience in the coatings industry, Axalta continues to find ways to serve more than 100,000 customers with the finest coatings, application systems and technology.