Sales Support Specialist

Sales Support Specialist

QUERÉTARO, QRO, Mexico

(Hybrid)

Job Description

As a Sales Support Specialist I, you will play an important role in supporting the success of our sales organization through operational processes, reporting activities, data management, and business support. You will work closely with sales teams, commercial leaders, and cross-functional partners to help ensure accurate information, efficient workflows, and actionable business insights.

This position offers a unique opportunity to gain exposure to sales operations, reporting, business performance management, and analytics while developing foundational skills that can lead to future career opportunities across ADI's commercial organization. We are looking for someone who is curious, eager to learn, highly organized, and excited to grow in a dynamic business environment.

JOB DUTIES:

• Support daily sales and commercial operations by managing routine processes, administrative workflows, and stakeholder requests.
• Prepare, maintain, and distribute sales performance reports, dashboards, and operational metrics.
• Analyze business data, identify trends, and provide insights to support decision-making.
• Maintain data accuracy through validation, reconciliation, cleansing, and resolution of quality issues.
• Support the development and continuous improvement of dashboards, reporting solutions, and automated processes.
• Collaborate with Sales, Customer Service, Finance, Marketing, and other teams on reporting, process improvement, and operational efficiency initiatives.
• Assist with business analyses, leadership presentations, performance reviews, and special projects as assigned.
• Monitor adherence to established processes and escalate operational or data-related issues when appropriate.

YOU MUST HAVE:

• Full professional English proficiency, with the ability to communicate clearly in writing and verbally.
• 0–2 years of experience in reporting, data analysis, commercial operations, or a related field.
• Proficiency in Excel, including formulas, data analysis, and reporting, with the ability and willingness to develop more advanced skills.
• Experience or familiarity with dashboards, data management, reporting tools, or Databricks is preferred.
• Strong organizational, analytical, and problem-solving skills, with attention to detail, initiative, and the ability to collaborate effectively across teams.

WE VALUE:

• Exposure to or strong interest in business intelligence, reporting, and data analytics.
• Experience with or willingness to learn Power BI and data visualization concepts.
• Experience with or willingness to learn Salesforce CRM and related business systems.
• Interest in sales operations, commercial strategy, revenue performance, and operational excellence.

WHAT'S IN FOR YOU:

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

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Job Info

• Job Identification 19590

• Job Category Sales Support

• Posting Date 09/30/2026, 01:49 PM

• Job Schedule Full time

• Locations

Avenida Palmira No 351. 4to Piso Col. Privadas del Pedregal, San Luis Potosi, SAN LUIS POTOSÍ, 78295, MX

(Hybrid)

• Incentive Eligible N/A

• Business ADI Global Distribution

• Hiring

Salary

We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.