About this role
Sales Support
We are looking for a personable and detail-focused Sale Support specialist to join a collaborative team in Austin, Texas. This long-term contract opportunity supports a high-volume customer base and combines sales support, order coordination, pricing administration, and customer communication within an established territory structure. The role is well suited to someone who can balance multiple priorities, stay highly organized, and build strong working relationships with customers and internal sales leaders. A structured training program will be provided to help you become confident with processes, systems, and day-to-day account support responsibilities.
Responsibilities
- Manage day-to-day sales support activities for an assigned territory while partnering closely with a designated sales manager.
- Process customer orders, pricing updates, approvals, and account-related entries accurately across internal systems.
- Coordinate shipment-related communication and follow up with customers to help ensure timely and accurate order fulfillment.
- Respond to a large volume of customer inquiries with professionalism, building strong relationships through clear and responsive service.
- Prepare and maintain sales support documentation, correspondence, and transaction records with close attention to detail.
- Work across multiple platforms, including Excel, SAP and Microsoft 365 applications, to track requests, update records, and support reporting needs.
- Balance competing priorities in a fast-paced environment while meeting service expectations and internal deadlines.
- Participate in onboarding and ongoing training to develop product, process, and system knowledge needed for long-term success.
- Experience in sales support, customer service, inside sales, post-sales support, or order entry functions.
- Ability to manage a high volume of customer interactions while maintaining accuracy and professionalism.
- Strong organizational skills with the ability to multitask and manage time effectively throughout the workday.
- Intermediate proficiency in Microsoft Excel and working knowledge of Microsoft 365 tools.
- Comfort learning and using business systems such as CRM, pricing, or order management platforms.
- Strong written and verbal communication skills with a customer-focused approach.
- High attention to detail and the ability to follow established procedures for pricing, approvals, and order processing.