Sales Support Representative

Sales Support Representative

Our client, a Global Medical Device Manufacturer, has an immediate opening for an Sales Support Representative for a 6-month+ Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in a highly collaborative and professional environment.

8am to 4:30pm Shift (Central Time Zone) Virtual role

Responsibilities and Requirements

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer pricing in ERP system, including entering contracts as required
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Implement procedures to manage inventory shelf life and expiry records

Job Requirements

Requirements

• 2+ years of experience required, Bachelor's degree preferred

• 2+ years of working with equipment contracts and service level agreements

• Must have Skills:

• Analytical-experience working with data to solve problems and develop processes

• Organized

• Communication (customer service orientation)

• Experience with Microsoft Office

• Proficiency in Excel including pivot tables and various functions

• PowerBI Skills a plus

• SAP and or SaleForce experience highly desired.

• Contract positions

• Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.

• Permanent placed employees

• Paid by and qualify for benefits in accordance with the policies of the hiring company.

• Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

• Internal Positions

• We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

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• Learn more about working with iMPact Business Group