Sales Support representative

Sales Support representative

Sales Support representative

Torreón, MEX

• ID: R-21510
• Job Category: Sales
• Job Type: Full time

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Benefits Overview

Hiring Process

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

Sales Support Representative – Order Fulfillment Specialist

Role Summary

Serve as the primary point of contact for customers for a defined order portfolio, ensuring timely, proactive, and accurate communication throughout the order lifecycle.

Own and manage the full order scope and schedule, including order entry, collection, shipment coordination, and customer communications.

Create, process, and manage sales orders in SAP S/4 as they progress through the site.

Review customer purchase orders to ensure all required information is accurately entered into SAP S/4 and processed in compliance with site procedures, regulatory requirements, and trade compliance policies.

Foster a positive and professional working environment that challenges the status quo, promotes continuous improvement, and drives an exceptional customer experience.

Collaborate cross-functionally with internal teams to ensure timely and accurate completion of all internal and customer-facing activities, submittals, and approvals required to support order delivery and payment milestones.

Ensure on-time shipment of goods and accurate processing of progress and final invoices, bonds, letters of credit, and other financial documentation required to secure timely cash collection.

Proactively identify and resolve bottlenecks on critical path items to keep order execution on schedule.

Maintain end-to-end ownership of assigned orders, including final cash collection, as applicable.

Build and sustain effective working relationships with customers and internal stakeholders.

Support team members and demonstrate a collaborative mindset, contributing beyond immediate responsibilities when needed.

Responsibilities & Requirements:

Bachelor’s degree in Business or a related field, or equivalent relevant work experience.

Experience managing sales orders, invoices, and shipping documentation in SAP S/4.

Strong verbal and written communication skills, with high proficiency in English; additional languages are a plus.

Advanced skills in Microsoft Office applications.

Preferred Experience / Skills:

2–5 years of relevant experience in order management, customer service, or supply chain operations.

Experience with SAP administration, contract review and pricing.

Strong interpersonal and relational communication skills, with confidence in customer and stakeholder interactions.

Advanced level of English.

Req ID : R-21510

Job Family Group : Sales

Job Family : SA Sales Support

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Flowserve is a global leader in flow control solutions and aftermarket services. Our people are driven by a shared commitment to building a more sustainable future and making a meaningful impact around the world. With more than 16,000 employees across 50+ countries, we combine global scale with strong local expertise. Our teams bring ingenuity, creativity, and technical excellence to every challenge, delivering innovative products and services that help customers operate more efficiently and reliably. Serving over 10,000 customers worldwide, Flowserve supports industries that provide essential resources such as energy, clean water, pharmaceuticals, and more. Put your talents—and your career—in motion with Flowserve.