About this role
Job title: Sales Support / Customer Service Associate
About the Role
Michael Kors is seeking talented, globally-minded individuals with a passion for fashion to join our team in a Sales Support/Customer Service role. This position supports sales and operations to maintain a high standard of customer service and store presentation.
What You'll Do
- Assist with merchandise floor moves and other visual tasks
- Process POS transactions accurately and efficiently
- Comply with all sales related policies and procedures
- Greet each customer in a warm and friendly manner
- Respond to customer questions quickly and accurately
- Determine customer needs and direct them to the appropriate sales associate
- Provide the highest level of customer service to each customer
- Assist the sales associates in resolving all client problems and other tasks as per business need
- Unpack, hang/fold merchandise, and secure security tags when needed
- Adhere to work schedule, inclusive of time and attendance
- Comply with all Point-of-Sale policies and procedures
What We're Looking For
- Passion for fashion and delivering exceptional customer service
- Excellent communication and interpersonal skills
- Ability to greet customers warmly, respond to questions, and assess needs
- Experience handling POS transactions and following sales policies
- Team player who can assist sales associates and resolve client issues
- Willingness to support visual merchandising and store operations
- Reliable attendance and punctuality