Sales Supervisor- Stratford-London

Job title: Sales Supervisor- Stratford-London

About the Role Michael Kors is seeking a Sales Supervisor for the Stratford-London store to lead a high-performing team and deliver inclusive, exceptional customer experiences in-store and virtually. The role requires collaboration with the host store to build accountability and performance, coaching teammates, and driving sales.

What You'll Do

• Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
• Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
• Guide the team to prioritize inclusive, high-quality customer experiences that builds loyalty and repeat business in store and through virtual Shopping.
• Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools.
• Proactively manage client database to increase sales.
• Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
• Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
• Use company communication platforms effectively and follow through on relevant updates and actions.

What We're Looking For

• Proven experience in retail, ideally within a fast-paced and customer-focused environment.
• Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles.
• Comfort with technology and a willingness to use digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills, with attention to detail.
• Familiarity with retail KPIs and Microsoft Office.
• Proficiency in English (spoken and written).

Compensation & Benefits

• Cross-Brand Discounts & Private Employee Sales – Enjoy exclusive savings across all Capri brands.
• Vacation Allowance – Recharge with paid time off throughout the year.
• Internal Mobility Across Capri Brands – Explore new career paths within the broader Capri network.
• Employee Assistance Program – Confidential support for mental, emotional, and financial wellbeing.
• Compensation Range: 26,000.00 - 41,500.00 GBP