About this role
Job title: Sales Supervisor, Prague Na Prikope
About the Role Michael Kors is seeking a Sales Supervisor for our Prague Na Prikope location. The role empowers you to coach and lead the store team to deliver an elevated Customer Experience, both in store and virtually.
What You'll Do
- Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery and accountability.
- Support the management team in training and developing the store team as well as onboarding new joiners.
- Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping.
- Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools.
- Proactively manage client database to increase sales.
- Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively.
- Operations: Ensure loss prevention is a key priority, taking quick action on early indications of any loss, collaborating with SM, ASM and LPRM.
- Ensure all company communication platforms are used effectively and relevant actions taken.
What We're Looking For
- Relevant proven retail experience with a fast-paced retailer.
- Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
- Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism.
- Proficiency in KPIs and Microsoft Office.
- Fluent Czech, conversational English.
Compensation & Benefits
- Compensation Range: 380,000.00 - 700,000.00 CZK per year (range varies based on role requirements, skill set, and experience).
- Employee discount across Michael Kors and Jimmy Choo.
- Clothing allotment.
- Employee Wellbeing programme.
- The Company is an equal employment opportunity employer and complies with applicable laws regarding accommodation and fair recruitment.