Sales Supervisor

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque' s positioning as a true luxury brand by providing high levels of clients' satisfaction through excellent service.

The Sales Supervisor will actively contribute to sales and support the Store Manager and/or Assistant Store Manager with the operational and sales performance of the store.

In the absence of the Store Manager and/or Assistant Store Manager, the Sales Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, the Sales Supervisor will ensure Diptyque's positioning as a true luxury brand by providing a high level of client satisfaction through excellent service.

Responsibilities

• Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM

• Inspire and motivate the team by leading by example

• Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience

• Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature

• Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained

• Actively contribute to Client Experience training for all team members

• Highly contribute to achievement of Client Experience evaluation target

• Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager

• Deal directly and effectively with VIP clients

• Be aware of key competitors and industry trends

• Be the driving force in the development of client database

• Leading by example, achieve CRM KPIs target Product knowledge

• Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season

• Be pro-active in using training tools provided Store Operations

• Responsible for opening and closing check-list

• Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM

• Inspire and motivate the team by leading by example

• Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience

• Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature

• Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained

• Actively contribute to Client Experience training for all team members Diptyque

• Highly contribute to achievement of Client Experience evaluation target

• Be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Manager

• Deal directly and effectively with VIP clients

• Be aware of key competitors and industry trends * Be the driving force in the development of client database

• Leading by example, achieve CRM KPIs target Product knowledge

• Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season

• Be pro-active in using training tools provided Store Operations

• Be responsible for opening and closing checklist

• Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash

• Ensure full knowledge of cash desk procedures and processes

• Be aware of all security and health and safety issues and requirements of the store

• As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly

• In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.

• Adhere to VM guidelines at all times

• As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout

• Be attentive to details and cleanliness of the boutique

• Work with Management to manage maintenance within the store in a timely manner

• Complete general administrative duties as required

• Attend meetings and calls in Store Management team's absence

• Master POS systems Stock control

• Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management

• Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required

• Inventory control to include and not limited to delivery processing/replenishment/gift wrapping

• Maintain a clean and organized stockroom

Requirements

• Passion for fragrance, beauty, and luxury retail, with previous experience in one or more of these areas.

• Assertive, dynamic, and consistently positive, with a strong "can-do" attitude.

• Strong team-player mentality.

• Sales-focused, with a proven track record of sales achievement.

• Understanding of retail KPIs.

• Expert client-service skills and confidence interacting with the general public.

• Self-motivated, focused, and proactive.

• Strong communication skills.

• Expertly groomed at all times, with an appearance that reflects the company and store.

• Diptyque is committed to diversity in all its forms and considers each application carefully.

• Diptyque is committed to diversity in all its forms and considers each application carefully.