Sales Supervisor

Sales Supervisor

Coloplast A/S – San José, Costa Rica

Location

San Jose, CR

Job Family: Sales

Country/Region: Costa Rica

Coloplast Business Centre in San José, Costa Rica is a proud member of the global Business Centre, supporting Coloplast’s North American operations. We work closely with our colleagues in Szczecin, Poland, home to one of Coloplast’s largest and fastest-growing sites, with around 800 talented professionals. Together, we drive excellence across key business functions—creating a strong, collaborative foundation for Coloplast’s global success.

The role:

Responsibilities

• Responsible for overseeing all aspects of the department, including day-to-day operations, as well as supporting the sales management team.

• Serve as a liaison between the department and other areas within the company

• Handle supervisor calls from patients

• Complete reports or projects for upper management

• Analyze team members' activity and telephone reports on a daily basis

• Develop and maintain a productive organization; recommend policies and procedures for departmental operations

• Supervise personnel to assure adherence to company policies, goals and job duties

• Monitor production and achievement of departmental quotas

• Assist and support team members as necessary

• Monitor and review the bi-weekly incentives for subordinate coordinators and employees

• Provide timely briefings to department management as necessary or as requested

• Workforce management responsibilities include Interviewing, Hiring Authorizations, Computer Permissions, Insure timely performance evaluations, thorough and accurate documentation for counseling, productivity analysis, and allocation of resources.

• Coach and mentor staff. Encourage cooperation and team spirit.

• Create a culture where employees can work productively in a team environment. Motivate the department to meet and exceed the goals needed to secure patient referrals

• Develop and implement new processes, procedures, and training for all areas of the department to maximize productivity and efficiency while maintaining high quality standards. Document operational flows for procedural development

• Oversee the training and development of employees

• Analyze data utilizing several computer systems. Create, interpret, and generate departmental reports for productivity, performance, and operational purposes.

• Define additional reporting needs that outline and describe current issues and concerns within the group and or department as they relate to the quality of work.

• Additional duties required as directed by Management

• Requirements:

• High school diploma.

• Fluent in English

• +3 years of experience.

• Clerical skills including proficiency with data entry and computers programs

• Willingness to engage in telephone direct sales

• Ability to take initiative and work independently

• Call center experience is desired as position entails a high amount of customer interaction over the phone

• Note: The following recruitment details and contact info have been removed.

• Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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