Sales Supervisor

About the Role Burberry is seeking a Sales Supervisor to oversee the daily floor operations in our Montreal store. The role focuses on delivering the Burberry Experience to every client, coaching the sales team, and driving sales performance. You will lead by example and collaborate across store functions to ensure outstanding customer experiences. What You'll Do

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client, acting as a quality control supervisor to ensure every interaction is memorable.
• Partner with associates to improve selling skills and close sales to achieve sales goals and KPIs.
• Lead a high-performing, customer-facing and service-oriented team.
• Coach and provide feedback to ensure the Burberry Experience aligns with brand strategies.
• Manage the customer flow to ensure the best possible service and that no client is left unattended.
• Set the pace and standard to deliver excellent service to customers.
• Drive partnership on the selling floor between sales associates, specialists, stock associates and the operations team.
• Coach in the moment and after every transaction and client interaction; follow up on opportunities.
• Develop and retain talented employees through monthly development plans and annual performance reviews.
• Lead by example by delivering the Burberry Experience to customers when necessary.
• Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store.
• Use morning and weekly meetings to reinforce key elements of the Burberry Experience through role-play.
• Partner with store management to set goal expectations.
• Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
• Resolve difficult customer issues and escalate to management when necessary.
• In the absence of store management, be responsible for processing post-void transactions, authorising promotional discounts and employee sales.
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to the next level.
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce guidelines.
• Assist with opening and closing of the store, including securing doors, windows and merchandise, and ensuring alarm of store and POS procedures.
• Additional duties as required.