About this role
About the Role Michael Kors is seeking a Sales Supervisor for our Anchorage, AK store. In this role you will help meet personal and store sales goals while delivering elevated service in a fast-paced luxury environment, supporting store leadership and guiding team performance. What You'll Do
- Meet personal and store sales goals and contribute to the store's overall performance.
- Develop personal sales techniques and coach associates to maximize sales performance.
- Deliver elevated levels of service and demonstrate in-depth knowledge of merchandise.
- After closing a sale, manage details such as shipping, alterations (as applicable), and special requests to ensure customer satisfaction.
- Maintain all sales-related policies and procedures.
- Stay informed about fashion industry trends and market developments.
- Support staff in delivering exceptional customer service and build repeat clientele using client books.
- Resolve client problems and complaints quickly and effectively; assist with returns and defective merchandise issues.
- Collaborate with the store manager on risk management, security, cash controls, and inventory management.
- Train staff on register usage and procedures; execute management register functions.
- Assist with stock, shipping, receiving, and related paperwork; participate in inventories.
- For Offsite drivers: drive product to/from Offsite location as needed.
- Ensure the selling floor is neat and reflects the brand image; assist in merchandising/visual directives; process deliveries promptly; monitor product concerns; communicate inventory needs. What We're Looking For
- Experience in retail sales and customer service, with a track record of meeting or exceeding sales goals.
- Prior supervisory or leadership experience preferred; ability to coach and develop staff.
- Strong customer service, problem-solving, and conflict resolution skills.
- Knowledge of fashion trends and product knowledge; passion for the brand.
- Excellent communication and collaboration skills; ability to train and guide others.
- Ability to manage store operations including inventory, shipping/receiving, and POS/register procedures.
- Professional image and grooming aligned with brand standards.
- Comfortable working in a fast-paced luxury retail environment.