Sales Strategy Senior Lead/Lead (Business Partner)

About the Role Sales Strategy Senior Lead/Lead (Business Partner) serves as a strategic advisor near the leadership team, helping define direction for Salesforce usage, consumption growth, and churn risk minimization. Works with CSG Data & Insights Analyst team to embed data in strategic discussions and support decision making, aligning with Global CSG Strategy and Japan leadership. What You'll Do

• Strategic Advisory: co-lead strategy with leaders and set direction for Salesforce adoption, consumption growth, and churn risk minimization; define data needs and insights from a business perspective, and guide leaders to decisions and execution.
• Decision Support: partner with CSG Data & Insights Analyst to provide insights that support leadership decisions; translate on-the-ground discussions into analyses.
• Performance & Improvement: define KPIs, set prioritization criteria, establish feedback loops to measure results and drive continuous improvement; monitor progress with leaders and adjust as needed.
• Business Management: manage priorities and budget for the assigned team, ensure resources and structure to execute strategy; stay informed on Global CSG Strategy and discuss impacts with Japan leadership; understands frontline Customer Success operations (CSM/Engagement/Technical Support) and SaaS financial KPIs.
• Customer Success Understanding: maintain deep practical understanding of Customer Success activities and product lifecycle from onboarding to ongoing usage, risk management, and proactive engagement. What We're Looking For
• Strategic mindset with ability to lead cross-functional collaboration across Sales Strategy, Finance, Operations, Enablement;
• Experience in leveraging data and insights to drive business decisions; ability to story-tell data to executives; familiarity with SaaS KPIs and customer lifecycle;
• Strong partner to leadership, ability to influence without authority, and comfort working in a fast-paced, global environment. Nice to Have
• Experience collaborating with Global CSG Strategy and working with regional Japan teams;
• Experience in GTM strategy and product adoption programs; data-driven mindset and performance management capabilities. Compensation & Benefits
• Salary: not disclosed
• Benefits: not disclosed