Sales Service Coordinator

Sales Project Coordinator

Location: New York, United States

Category: Fragrance & Beauty Creation, Application

widget: Regular

Remote: On-site

Job ID: 120554

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Description

• Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.

• In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

• As a Sales Service Coordinator, you will support strategic customer accounts and help ensure the seamless execution of fragrance development projects from brief submission through commercialization. You will be a key liaison between customers and cross-functional teams, helping deliver exceptional service, operational excellence, and strong project coordination. Working closely with commercial leaders and internal partners, you will contribute to the success of some of the most exciting brands in the beauty industry.

Your Title:

• Sales Service Coordinator, Fine Beauty

Your Location:

• New York, NY

You'll Report to:

• Sales Director, Fine Beauty

• Your Responsibilities

• Be a primary point of contact for customer inquiries and daily account support.

• Support strategic customer accounts and ensure follow-up, issue resolution, and customer satisfaction.

• Build and maintain strong relationships with customers, sales teams, and cross-functional partners.

• Coordinate customer requests, meetings, presentations, and follow-up actions.

• Manage project timelines and track key milestones from brief submission through commercialization.

• Partner with Sales, Marketing, Evaluation, Perfumery, Regulatory, Customer Care, and Operations teams to ensure projects move forward efficiently.

• Maintain accurate project information and proactively communicate updates to customers and internal stakeholders.

• Prepare sales presentations, customer materials, reports, and meeting summaries.

• Support pricing requests, sample coordination, project entry, contract documentation, and pipeline management.

• Coordinate customer visits, travel logistics, and industry events as needed.

• Ensure data integrity across CRM and project management systems.

• Identify opportunities to improve processes, enhance team efficiency, and elevate the customer experience.

• Your Professional Profile Includes

• Bachelor's degree preferred.

• 2+ years of experience in sales support, account coordination, customer service, project management, or related commercial functions.

• Experience within fragrance, beauty, personal care, consumer products, fashion, or luxury industries preferred.

• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.

• Experience with CRM and project management systems is a plus.

• Compensation & Benefits

• The anticipated salary range for this position is $58,000 - $75,000 per year.

Benefits

• Great compensation package.

• Major medical, dental, and vision coverage.

• Generous 401k matching program.

• Givaudan takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications/certifications and education, and internal equity.

• At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

• You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

• Every essence of you enriches our world.

• Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual’s voice is valued and has the power to shape our world. Join us in making a difference together.

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