About this role
This job posting is for our subsidiary in Benelux (Remote Position).
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Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
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Organize the Sales and Service back office and act as the central point of contact for Sales and Service
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Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
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Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
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Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
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Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
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Support marketing activities, trade shows, customer events, seminars and training sessions
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Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities
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Support the preparation of presentations and documentation for management
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Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation
Requirements
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Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment
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Experience coordinating multiple tasks and stakeholders in a dynamic environment
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Strong organizational and administrative skills with a structured and precise approach to work
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Independent, proactive and solution-oriented working style
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Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage
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Fluent written and spoken English
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Knowledge of French and Dutch is an advantage
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Knowledge of German is an asset
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You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.
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If we have sparked your interest, we look forward to receiving your complete application documents. Please note that incomplete application documents cannot be considered in the process.
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INFORS HT
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Oktavia Chandra
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Country Manager Benelux