Sales Representative

Sales Representative Position Type: Full-Time | Remote Working Hours: U.S Business Hours

About the Role

At Pavago, we are hiring for one of our clients seeking a motivated and results-driven Sales Representative to grow their home health care business. This role will focus on converting inbound leads, building referral partnerships, and developing a consistent sales pipeline. The ideal candidate is a confident communicator who understands the importance of proactive follow-up, relationship building, and maintaining a structured sales process. You will work closely with prospective clients, families, healthcare professionals, and community referral partners to generate new business and support client growth.

Responsibilities

• Lead Management & Sales

• Respond promptly to inbound leads and prospective client inquiries.

• Conduct phone, email, and text follow-ups with prospects and families.

• Manage leads through the sales funnel from initial inquiry through consultation, assessment, and admission.

• Maintain consistent follow-up with active, inactive, and older leads.

• Schedule consultations, assessments, and intake appointments.

• Track sales activities, pipeline stages, and follow-ups in the CRM.

• Referral & Community Development

• Build and maintain relationships with hospitals, discharge planners, physicians, social workers, senior living communities, rehabilitation facilities, and other referral sources.

• Conduct outbound outreach through calls, emails, in-person visits, presentations, and networking events.

• Identify new referral opportunities and develop relationships into consistent referral sources.

• Represent the company at community events, health fairs, and industry networking events.

• Sales Funnel & Business Development

• Build and manage a structured sales funnel with clear stages and follow-up processes.

• Monitor lead volume, conversion rates, referral activity, and revenue performance.

• Identify gaps in the sales process and recommend improvements.

• Develop strategies to re-engage prospects who are not immediately ready to move forward.

• Meet or exceed monthly and quarterly sales and admission goals.

• Identify opportunities to increase client volume and revenue.

• Client & Internal Coordination

• Educate prospective clients and referral partners about available home health care services.

• Clearly communicate the company's value proposition and services.

• Coordinate with clinical and operations teams to ensure a smooth transition from sales to intake and service delivery.

• Maintain strong relationships with clients and families after admission to support retention and referrals.

• What Makes You a Perfect Fit

• You are a confident, relationship-driven salesperson who enjoys building trust with clients and referral partners.

• You are persistent with follow-up and don't allow qualified opportunities to fall through the cracks.

• You are comfortable making frequent phone calls and conducting in-person meetings.

• You are highly organized and able to manage multiple prospects and relationships simultaneously.

• You are motivated by measurable sales goals and take ownership of your results.

• You are proactive, independent, and comfortable developing new business opportunities.

• Required Experience & Skills

• 2+ years of experience in sales, business development, healthcare sales, home care, home health, senior care, or a related field.

• Proven experience managing and converting inbound leads.

• Strong sales, follow-up, and relationship-building skills.

• Excellent verbal and written communication skills.

• Experience using a CRM or sales pipeline management system.

• Strong organizational and time-management abilities.

• Comfortable working independently and managing multiple opportunities.

• Professional and personable communication style.

• Valid driver's license and reliable transportation for community outreach and referral visits.

• Ideal Experience & Skills

• Experience selling home health care, personal care, private-duty care, hospice, assisted living, or senior care services.

• Existing relationships with healthcare or senior care referral sources.

• Experience developing referral networks.

• Experience creating and managing sales funnels.

• Familiarity with healthcare referral and discharge processes.

• Knowledge of the local senior care and healthcare market.

• Typical Day

• Responding to and following up with inbound leads.

• Updating the CRM and managing pipeline activity.

• Contacting prospective clients and families.

• Conducting outreach to healthcare and community referral partners.

• Scheduling consultations and assessments.

• Visiting referral sources and attending networking or community events.

• Reviewing pipeline performance and identifying opportunities for improvement.

• Coordinating with the clinical and operations teams on prospective and newly admitted clients.

• Interview Process

• Initial Recruiter Screening

• Client Interview

• Offer Stage

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