About this role
Job Overview
The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.
JOB DETAILS
- Work set up: Onsite
- Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
- Holiday: Will follow New South Wales (Australia) holidays
RESPONSIBILITIES
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Customer Engagement & Assisted Online Sign-Up
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Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
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Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
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Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
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Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.
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Sales, Outcomes & Verification
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Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
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Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
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Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
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Manage objections professionally to support positive customer outcomes.
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Performance & Targets
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Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
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Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
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Contribute to overall team targets and performance objectives.
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Maintain disciplined follow-up processes to maximise conversion opportunities.
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Compliance & Quality Assurance
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Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
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Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
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Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
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Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.
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Reporting & Accountability Requirements
The employee is expected to:
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Meet agreed weekly and monthly sales, activity, and quality KPIs.
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Maintain high accuracy in CRM records and call documentation.
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Provide transparency in reporting of pipeline, conversion, and outcomes.
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Escalate customer complaints, compliance concerns, or system issues promptly.
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Participate in regular performance reviews and coaching sessions.
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Compliance & Conduct
The employee must:
- Comply with all BeMoved policies and procedures.
- Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
- Protect confidential customer and company information at all times.
- Represent the company professionally in all customer interactions.
QUALIFICATIONS
- Extensive telesales experience
- Strong sales capabilities and proven success in a sales role
- Strong verbal English communication skills suitable for supporting Australian-based customers
- Results-driven mindset with the ability to manage objections and close sales
- High attention to detail, particularly in compliance and script adherence
- Ability to work effectively in fast-paced, target-driven environments
- Energy sector experience is an advantage
- Familiarity with CRM systems or call center technology is preferred
- Demonstrated accountability and ownership of responsibilities
- Team-oriented with a collaborative and professional approach