Sales Representative / Customer Acquisition

Sales Representative / Customer Acquisition

Company: Whip Smart Service Providers Limited

Job Type: Full Time, Onsite Qualification: BA/BSc/HND, OND Experience: 2 - 3 years Location: Lagos City: Ikeja Job Field: Sales and Business Development Salary Range: ₦150,000 - ₦200,000/month

Industry: Fashion E-commerce / Retail

Salary: ₦150,000 – ₦200,000 Monthly (Depending on Experience and Sales Ability)

Work Schedule: Mon to Sat Working Hours: 9:00 AM – 7:00 PM or 10:00 AM – 8:00 PM, depending on the schedule.

Job Summary

We are seeking a confident, persuasive, proactive and results-driven Sales Representative / Customer Acquisition to drive product sales and attract new customers for a fashion retail business specialising in ready-made and custom-made clothing. The successful candidate will be responsible for attending to walk-in customers, promoting products, convincing potential buyers to make purchases and actively expanding the company's customer base. The role requires someone who can independently identify and attract potential customers through various channels, including personal contacts, referrals, networking, direct outreach, social media and other effective sales strategies. The ideal candidate must be able to generate sales opportunities, follow up with interested customers and successfully convert prospects into paying customers. Candidates who can demonstrate practical ways of attracting customers and driving sales, both online and offline, are encouraged to apply.

Key Responsibilities

• Sales & Customer Engagement

• Attend to walk-in customers and provide excellent customer service.

• Promote and sell ready-made and custom-made clothing to customers.

• Understand customer needs and recommend suitable products.

• Persuade potential buyers, handle objections and successfully close sales.

• Maintain a professional and welcoming relationship with customers.

• Customer Acquisition & Lead Generation

• Proactively identify and attract new customers through various channels.

• Explore opportunities to generate sales through personal contacts, referrals, networking, direct outreach and online platforms.

• Develop and maintain a network of potential customers.

• Identify individuals and groups who may have an interest in the company's products.

• Take initiative in finding new customers rather than relying solely on walk-in sales.

• Lead Follow-up & Sales Conversion

• Follow up with prospective customers who have shown interest in the company's products.

• Maintain communication with potential buyers through calls, WhatsApp and other appropriate channels.

• Encourage interested prospects to complete their purchases.

• Convert customer inquiries and potential sales opportunities into actual transactions.

• Apply effective persuasion and negotiation techniques to improve sales conversion.

• Customer Relationship Management

• Build and maintain positive relationships with existing and prospective customers.

• Encourage repeat purchases and customer referrals.

• Keep records of customer inquiries, preferences and purchase history.

• Follow up with existing customers to identify additional sales opportunities.

• Sales Performance & Reporting

• Work towards achieving assigned sales targets.

• Monitor daily sales activities and customer acquisition efforts.

• Maintain accurate records of sales, customer inquiries and new customers acquired.

• Provide regular reports on sales performance and customer engagement.

• Identify opportunities and suggest practical strategies for improving sales.

• Marketing & Promotional Support

• Support promotional activities aimed at increasing product awareness and sales.

• Assist with promoting products across relevant online and offline channels.

• Participate in marketing initiatives and other activities that can attract potential buyers.

• Requirements & Qualifications

• OND, HND or Bachelor's degree in Marketing, Business Administration, Sales or a related field.

• Previous experience in sales, retail sales, direct selling, customer acquisition or a related role.

• Strong ability to persuade customers, negotiate and close sales.

• Ability to independently identify, attract and develop new customers.

• Experience following up with potential buyers and converting interest into purchases.

• Good communication, interpersonal and relationship-building skills.

• Confidence in approaching potential customers and promoting products.

• Ability to work independently, take initiative and achieve sales targets.

• Good understanding of customer service and sales techniques.

• An interest in fashion, retail and ecommerce will be an advantage.

Required Skills

• Sales and persuasion skills.

• Customer acquisition and prospecting.

• Lead generation and sales conversion.

• Negotiation and closing techniques.

• Customer relationship management.

• Communication and interpersonal skills.

• Networking and relationship building.

• Sales reporting and record keeping.

• Ability to identify and maximise sales opportunities.

• Added Advantage (Not compulsory)

• Basic knowledge of digital marketing.

• Social media management and online product promotion.

• Content creation and product photography.

• Basic graphic design using Canva.

• Basic video editing.

• Check how your CV matches this job