Sales Person

About the Role The Sales Person will assist customers in selecting and purchasing home furnishings to meet store sales goals. You will develop expertise in customer experience and sales execution while maintaining attractive displays and accurate sales records, using CRM and PQA tools to support the customer journey.

What You'll Do

• Maintain an acceptable sales quota and work toward store goals.
• Advise customers on quality, style, or value of home furnishings and help them select appropriate items.
• Develop expertise in customer experience and sales execution to meet customer needs.
• Verify prices and ensure items are accounted for on sales orders; calculate discounts as needed.
• Prepare and tag merchandise for sale, arrange displays, and stock shelves and sales areas.
• Set up advertising displays and assist with promotions; handle pickup/delivery coordination and obtain signatures as required.
• Resolve customer complaints regarding delivery of damaged or incorrect merchandise.
• Make sales prospecting calls via telephone and maintain accurate CRM records; update customer activity.
• Respond to customer inquiries in person or by phone; attend scheduled sales meetings.
• Maintain cleanliness and order in the assigned sales area; follow display standards and service guidelines.
• Assist customers with credit applications and explain store policies; set up delivery/pickup times and document accordingly.
• Send thank-you notes and keep organized records of sales and documentation.
• Follow company policies including S.W.I.N.G. and H.O.M.E. values.
• Enter customer service issues in PQA as assigned and support other store departments as needed.

What We're Looking For

• High School Diploma or GED; six months of practical retail sales experience (or equivalent).
• Ability to meet sales quotas and use CRM/PQA; basic math skills; strong communication with customers; ability to lift 12–50 lbs.
• Data utilization, problem solving, and the ability to follow procedures with some independent judgment.

Nice to Have

• Familiarity with CRM and PQA systems is a plus.

Compensation & Benefits

• Salary: not specified in the posting; details to be provided during interview.