Sales Order Processing & Logistics Coordinator

Job title: Sales Order Processing & Logistics Coordinator

About the Role As part of Getinge's Sales team in Korea, this role is responsible for end-to-end order processing and logistics coordination for medical devices, including import/export activities. The incumbent ensures timely and accurate order fulfillment while complying with regulatory, quality, and trade requirements, coordinating seamlessly between customers, distributors, factories, and logistics partners.

What You'll Do

• Process customer sales orders in SAP, validate order details (pricing, product codes, delivery requirements)
• Provide timely updates on order status to sales teams, distributors, and customers; resolve order-related queries and discrepancies
• Coordinate shipments (air/sea/land) with freight forwarders and logistics providers; prepare and verify shipping documentation (invoice, packing list, export permits, etc.)
• Handle import/export processes, including customs clearance; monitor delivery schedules to ensure on-time delivery
• Generate and manage purchase orders to factories or local vendors; coordinate stock availability and delivery timelines
• Ensure compliance with medical device regulations, quality standards, and SOPs; support regulatory/audit documentation; handle L/C documentation and liaise with banks where applicable
• Liaise with internal stakeholders (Sales, Finance, Service, Supply Chain) and external parties (distributors, freight forwarders, 3PLs, suppliers) to ensure smooth communication
• Identify process improvement opportunities in order processing and logistics workflows; support initiatives to enhance service level and customer satisfaction

What We're Looking For

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related discipline
• 3–5 years of relevant experience in customer service, order management, and logistics operations, including import/export handling
• Hands-on experience with SAP (SD/MM modules preferred) for order processing, logistics coordination, and inventory-related transactions
• Experience in regulated industries (e.g., medical devices, pharmaceuticals, or healthcare) is highly preferred
• Familiarity with Korea import/export regulations, customs procedures, and trade compliance requirements is an advantage
• Proficiency in English (written and spoken); Korean language capability required for local stakeholder coordination
• Strong knowledge of SAP systems and ability to manage end-to-end order processing, logistics transactions, and reporting
• Understanding of shipping documentation (invoice, packing list, customs declarations, permits) and logistics coordination
• Demonstrated ability to leverage AI productivity tools (e.g., Microsoft Copilot, ChatGPT, Claude) to improve efficiency and accuracy in order processing
• High level of accuracy and attention to detail; effective communication across internal teams and external partners; strong customer service mindset
• Ability to manage multiple priorities and deadlines in a fast-paced environment; work independently and in teams
• Resilient and adaptable, especially when handling urgent or time-sensitive logistics matters

Nice to Have

• Experience in regulated industries (medical devices, pharmaceuticals, or healthcare) is highly preferred
• Familiarity with Korea import/export regulations and trade compliance is an advantage