Sales Order & Customer Operations Co-Ordinator

Overview

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Sales Order& Customer Operations Co-Ordinator

Role Purpose

The Sales Order & Customer Operations Coordinator will take ownership of the day-to-day sales order processing function,

ensure customer order, contractual requirements and associated commercial information are accurately processed and

maintained.

The role will also play an important part in the site transition from IFS to Microsoft Dynamic D365, developing detailed

knowledge of the new ERP system and becoming a key user for Sales Order Processing. In addition, the role will support the

administration and coordination of contract review and export compliance activities, working with the relevant internal

functions to ensure customer requirements are correctly understood, captured and progressed.

Responsibilities

Key Responsibilities

• Support the transition from IFS to Microsoft Dynamics 365, including training, testing, process validation and parallel system running.

• Manage end-to-end sales order processing, ensuring customer orders, pricing, delivery dates and information are accurate.

• Monitor orders and work with Planning, Operations, Finance, Quality and Engineering to resolve issues.

• Support contract review and export compliance, ensuring requirements are accurately captured and escalated where necessary.

• Liaise with customers regarding orders, schedules, forecasts and requirements, with scope to develop broader customer-facing responsibilities.

• Help develop D365 procedures, working instructions and process documentation.

• Capture and transfer existing process knowledge to improve team capability and business continuity.

• Support customer meetings and visits, with potential UK and overseas travel as the role develops.

Qualifications

Skills & Experience

Essential

• Experience in administration, order processing, customer service or manufacturing.

• Strong attention to detail with good organisational and time-management skills.

• Confident communicator, able to work effectively across different functions.

• Good Microsoft Office skills, particularly Excel and PowerPoint.

• Able to learn new systems and processes quickly and manage competing priorities.

• Proactive approach to problem-solving and comfortable handling commercially sensitive information.

Desirable

• Previous experience using an ERP system, ideally D365, IFS or similar.

• Manufacturing or engineering environment experience.

• Sales order processing and direct customer-facing experience.

• Experience working with customer forecasts, schedules and demand.

• Interest in process improvement and systems development.

Personal Attributes

• Organised, methodical and proactive.

• Commercially and customer focused.

• Comfortable working with data and systems.

• Confident communicating at different levels.

• Curious, adaptable and willing to learn.

• Reliable, accountable and comfortable managing multiple priorities.

Measures of Success

• Successful transition of sales order processing from IFS to D365.

• Accurate and timely order processing with strong customer service.

• Effective contract review and export compliance coordination.

• Improved visibility of customer orders and requirements.

• Reduced reliance on individual process knowledge.

• Identification and implementation of process improvements.

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind-1