About this role
About the Role This role sits in the Sales team and owns end-to-end order processing and logistics coordination for medical devices, including import/export activities. You will ensure timely and accurate order fulfillment while complying with regulatory, quality, and trade requirements, acting as the liaison between customers, distributors, factories, and logistics partners. What You'll Do
- Processing Order & Customer Service: Receive, validate, and process customer sales orders in SAP; ensure pricing, product codes, and delivery requirements are accurate; provide timely order status updates; resolve queries.
- Logistics & Import/Export Coordination: Arrange shipments with freight forwarders and logistics providers; prepare shipping documentation (invoice, packing list, export permits, etc.); handle import/export processes including customs clearance coordination; monitor delivery schedules for on-time delivery.
- Procurement & Inventory Support: Generate and manage purchase orders to factories or local vendors; coordinate stock availability and delivery timelines.
- Compliance & Documentation: Ensure compliance with medical device regulations, quality standards, and company SOPs; support documentation for regulatory or audit requirements; handle L/C documentation and liaise with banks where applicable.
- Stakeholder Coordination: Liaise with internal stakeholders (Sales, Finance, Service, Supply Chain) and external parties (distributors, freight forwarders, 3PLs, suppliers) to ensure smooth communication across cross-functional teams.
- Continuous Improvement: Identify process improvement opportunities in order processing and logistics workflows; support initiatives to enhance service level and customer satisfaction. What We're Looking For
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related discipline.
- At least 3–5 years of relevant experience in customer service, order management, and logistics operations, including import/export handling.
- Proven hands-on experience with SAP (SD/MM modules preferred) for order processing, logistics coordination, and inventory-related transactions.
- Experience in regulated industries (e.g., medical devices, pharmaceuticals, or healthcare). Nice to Have
- Experience working in multinational healthcare or medical devices companies.
- Additional certifications in logistics or supply chain management (e.g., APICS/CSCP). Compensation & Benefits
- (Not specified in posting)