About this role
About the Role Sales Operations for Power Transmission/Fluid Handling Solutions within a defined territory. Interface with external and internal stakeholders on quote-to-order and order-to-cash tasks, coordinating technical quotation packages and supporting a customer-centric sales process. Contribute to harmonization and standardization of tools and processes (e.g., CRM) and safeguard quality and customer care commitments. What You'll Do
- Manage quote-to-order and order-to-cash activities for designated customers in collaboration with Vertical Sales.
- Coordinate quotation processes for designated customers, including technically detailed packages, in alignment with Vertical Sales.
- Maintain and coordinate Customer Master data; administer contracts and agreements.
- Conduct regular direct external customer dialogues to assess satisfaction and refine the customer journey.
- Support harmonization and standardization of tools and processes within the Business Area and segment; contribute to CRM tool implementation.
- Ensure compliance with quality guidelines and customer care commitments; promote customer centricity in the Sales Operations Department.
- Liaise with external and internal stakeholders to ensure smooth operation across systems and processes. What We're Looking For
- Minimum administrational apprenticeship or 3 years experience (3 years in lieu).
-
1 year experience in areas such as Sales, Account Management, Sales Administration in Industry.
- Experience in tender/proposal writing and compilation advantageous.
- Knowledge and experience in project management preferable.
- Intercultural sensitivity is a must.
- Advanced level of German and English. Nice to Have
- Tender/proposal writing experience advantageous (additional benefit).
- Experience with CRM tool implementations and cross-functional collaboration in a manufacturing/industrial setting. Compensation & Benefits
- Training opportunities
- Mobile and flexible working models
- Sabbaticals and much more...