Sales Operations Manager

About the Role ICON is seeking a Sales Operations Manager to prepare and analyze sales data and performance metrics, identify trends and risks, and drive strategic initiatives that accelerate revenue growth. This role partners with sales leadership and cross-functional teams to improve forecasting, governance of data, and overall sales effectiveness. What You'll Do

• Analyzing sales performance data, metrics and market trends to identify trends, risks and growth opportunities.
• Developing and maintaining sales dashboards, reports, and forecasting models
• Developing and implementing sales strategies, processes, and initiatives to enhance sales performance and effectiveness.
• Ensuring accuracy, consistency, and governance of sales data and reporting
• Providing support and guidance to the sales team on sales tools, systems, and processes.
• Collaborating with cross-functional teams to ensure alignment on sales objectives and initiatives.
• Driving continuous improvement initiatives to enhance sales effectiveness and revenue predictability
• Leading, coaching, and developing junior members of the Sales Operations team What We're Looking For
• Bachelor's Degree (or local equivalent) in a related field, or equivalent experience.
• Proven experience in sales operations, finance, sales support, or related roles within the pharmaceutical, healthcare, or clinical research industry.
• Advanced proficiency in Microsoft Excel is essential.
• Experience with Salesforce (reporting, dashboards, data management), Tableau and/or other BI dashboard tools is highly desirable.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent English communication, collaboration, and interpersonal skills with the ability to work effectively in a team environment.
• Results-oriented mindset with a focus on achieving sales targets and driving business growth. Nice to Have Compensation & Benefits
• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
• Visit our careers site to read more about the benefits ICON offers.