Sales & Operations Associate/3rd shift (overnight) - Flagship Store, Freeport, ME

Job title: Sales & Operations Associate/3rd shift (overnight) - Flagship Store, Freeport, ME

About the Role As a temporary, part-time Sales Guide on the 3rd shift at our Flagship Store in Freeport, ME, you’ll be the heartbeat of our outdoor gear and apparel departments. You’ll deliver world-class service, keep the store running smoothly, and exemplify L.L.Bean’s customer-first culture. Overnight shift availability comes with a dedicated rate and premium for overnight hours.

What You'll Do

• Engage Customers: Approach and assist multiple customers, providing personal and genuine service interactions.
• Drive Sales: Convert every customer interaction into a sales opportunity, driving brand loyalty through exceptional service.
• Build Relationships: Establish connections with customers, share expertise, and demonstrate a passion for learning and sharing product knowledge.
• Advocate for Customers: Listen actively to understand customer needs and solve problems efficiently at the first point of contact.
• Leverage Technology: Use POS, customer systems, and mobile devices to provide seamless, fast omni-channel service.
• Promote Initiatives: Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery School and the L.L.Bean Visa program.
• Maintain Standards: Ensure a well-organized store, uphold visual and merchandising standards, and support store operations processes.
• Collaborate: Work as part of a team to achieve results, create a positive work environment, and adapt to changing business needs.
• Health and Safety: Contribute to a safe and healthy workplace by following all safety policies and procedures.

What We're Looking For

• Passion for providing world-class customer service.
• Friendly and outgoing communication style.
• Proficiency with computer systems and the ability to learn new technologies.
• Adaptability and openness to change.
• Availability to work varied hours, including nights, weekends, and holidays.
• Genuine passion for the outdoors and participation in outdoor activities.

Nice to Have

• (No additional qualifications mentioned.)

Compensation & Benefits

• Hourly rate: $20.00 - $21.00 per hour; Overnight premium: Additional $1.00/hour for shifts worked between 6:00 PM – 6:00 AM.
• Flexible schedules to balance work with personal life.
• Competitive pay reflecting skills and experience.
• Fun perks & generous discount: Employee Store, full Fitness Center, and Free Outdoor Discovery Courses.