About this role
Job Description
Purpose of the Job
This role will be based in Pune and will support the UK Commercial team across Express, Freight, and Key Accounts. As a key member, you will serve as the backbone of commercial data and systems, driving Salesforce data integrity, developing insightful Power BI dashboards, and enabling data-driven decision-making.
Job Description
Key Responsibilities
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CRM & Data Quality
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Own day-to-day Salesforce (SFDC) administration for UK - account ownership, opportunity hygiene, pipeline accuracy, and user adoption.
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Design and enforce data standards across the UK commercial team; identify and remediate existing data gaps (accounts, contacts, opportunities, activity logs).
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Liaise with the global D&T / CRM team on UK-specific configuration, workflow, and integration needs (ACE, Cargowise).
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Power BI Reporting & Dashboards
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Build and maintain the UK Commercial Performance Dashboard suite in Power BI - revenue vs budget, pipeline, GSS quintile scores, FTB, loyalty, and activity metrics
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Produce the monthly UK Commercial Performance Pack for leadership - leading and lagging indicators at Sales Person level.
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Sales Performance & Operations
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Track and analyse leading and lagging KPIs at Sales Person level, support the monthly GSS quintile review process.
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Build and own the UK Budget vs Actual reporting framework, reconciling ACE actuals against FY budget by Sales Person.
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Commercial Planning Support
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Assist in building business cases, headcount proposals, and commercial planning inputs for leadership.
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Partner with the Global Head of Sales Training on embedding commercial operations best practice into the AWOS sales methodology.
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Job Requirements - Experience and Education
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2–4 years in a Sales Operations, Revenue Operations, CRM, or Commercial Analyst role - B2B preferred; logistics or freight a significant advantage
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Demonstrable Salesforce (SFDC) experience is essential - reporting, dashboards, admin; certification a strong plus
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Proven Power BI capability - live dashboards, data modelling, DAX; must be able to show examples
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Advanced Excel - you are the person colleagues come to when a spreadsheet gets difficult
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Comfortable working across time zones.
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SQL and/or ETL experience is preferred.
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Leadership Behaviors
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Building Outstanding Teams
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Setting a clear direction
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Simplification
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Collaborate & break silos
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Execution & Accountability
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Growth mindset
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Innovation
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Inclusion
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External focus