About this role
JOB RESPONSIBILITIES
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Manage and process sales orders on ERP systems, ensuring accuracy and timely invoice generation.
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Coordinate order fulfillment with warehouse and logistics teams to ensure prompt delivery.
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Provide timely and effective responses to customer and distributor inquiries, complaints, and service requests.
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Maintain strong relationships with key distributors (KDs) to support business growth and retention.
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Resolve discrepancies related to orders, invoicing, deliveries, and inventory across multiple warehouse locations.
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Monitor inventory levels and collaborate with relevant teams to ensure product availability.
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Support sales operations by tracking order status, sales performance, and distribution activities.
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Prepare analyze daily, weekly, and monthly sales and operational reports.
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Plan and coordinate SKU distribution across warehouses nationwide to ensure optimal stock levels.
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Support promotional activities, including incentive processing, promo invoice preparation, and distributor programs.
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Maintain accurate documentation for customers, distributors, and transactions.
REQUIREMENTS
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HND/B.Sc. in any relevant discipline.
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1– 2 years post NYSC experience in customer service Operations preferably in an FMCG environment.
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Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.
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Good analytical skills.