Sales Office Administrator

About the Role CRFS is seeking a Sales Office Administrator who will report to the UK Sales Operations Director on the UK Sales team. The successful candidate will serve as the operational backbone of the UK Sales admin function—managing order processing, CRM administration, and customer communications—to ensure a seamless sales process and high customer satisfaction. This position is based at CRFS's headquarters in Cambridge, UK, operating on a hybrid schedule. What You'll Do

• Receive and accurately process sales orders via email or phone, ensuring complete data integrity and timely fulfillment.
• Generate and send invoices to end customers, verify data accuracy in all orders, and maintain up-to-date customer records.
• Operation, updating and managing user access on company web portals. Accurately filling out, submitting and tracking the status of electronic or paper forms.
• Provide high-quality inside sales support to the sales team, acting as the key liaison between sales representatives, customers, and logistics partners to increase team productivity and effectiveness.
• CRM Management: Maintain and update CRM records; actively follow up with new contacts and reactivate cold contacts to generate and nurture leads for the sales team; support lead generation and conversion initiatives using data analytics.
• Logistics Coordination: Serve as the primary point of contact for shipping and logistics to ensure timely and accurate delivery to customers.
• Trade Show and Event Support: Assist with preparation and coordination for CRFS activities at trade shows and industry conferences.
• Post-Sale Support: Handle post-sale inquiries, returns, and warranty issues; maintain high customer satisfaction through responsive and professional follow-through.
• Travel Requirement: Occasional travel required to support trade shows and customer meetings (estimated up to 10%).
• Perform other related duties of which the above are representative. What We're Looking For
• Previous experience in sales support, customer service, or an administrative role.
• Proficiency in CRM platforms (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite (Excel, PowerPoint, Word), Google suite of tools; excellent verbal and written communication; strong organizational skills and ability to manage multiple tasks simultaneously; high attention to detail and data accuracy in order management and record-keeping.
• Relevant CRM or business administration certifications are a plus. Nice to Have
• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Experience supporting B2B or technology sales teams, particularly in a technical or government-adjacent industry.
• Familiarity with Salesforce or HubSpot CRM platforms and experience using data analytics to support sales reporting or pipeline management.
• Experience coordinating logistics or working with shipping/freight partners; familiarity with trade show or event coordination is a plus. Compensation & Benefits
• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Private medical insurance.
• Employee stock purchase plan.
• Flexible working options.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support (EAP, wellbeing guidance, etc.).
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.