About this role
Job Description
Job Overview:
As a Sales Manager at Mama Shelter, you aren’t just selling rooms or event spaces—you are selling a lifestyle, a vibe, and a whole experience. You are the energetic commercial engine of the hotel. Your mission is to drive business growth by identifying new opportunities, nurturing key accounts, and positioning Mama as the coolest, most sought-after neighborhood hub in Mexico City for both leisure and corporate travelers.
Key Responsibilities
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Strategic Business Development: Proactively prospect, pitch, and secure new corporate accounts, group bookings, and local partnerships that align with Mama’s fun and vibrant brand positioning.
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Account Management: Build and maintain strong, long-lasting relationships with corporate clients, travel agencies, event planners, and local businesses.
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Revenue & Target Achievement: Drive room nights, F&B buyouts, and event sales to consistently meet or exceed property revenue and occupancy targets.
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Networking & Local Buzz: Be the face of Mama in the local market—attend industry events, host prospective clients for lunch or drinks at the restaurant, and stay ahead of Mexico City hospitality trends.
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Collaboration & Cross-Selling: Work closely with the Revenue Management, Marketing, and Operations teams to create attractive packages, corporate rates, and maximize profitability.
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Reporting & Market Analysis: Track sales performance, monitor local competitor activity, and prepare accurate forecasting and pipeline reports for management.
Qualifications
Qualifications & Skills:
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Proven experience as a Sales Manager within the lifestyle, boutique, or design-led hotel industry (experience in Mexico City's market is a major plus).
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Fully bilingual (English and Spanish; written and spoken fluently).
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A natural networker with high emotional intelligence, charisma, and a persuasive, results-driven mindset.
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Strong negotiation skills and proficiency in hotel sales systems and CRM tools.
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET YOUR PASSION SHINE
We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.
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Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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