About this role
About the Role Join Dr. Martens as a Sales Leader acting as the right hand to the Retail Store Manager. You’ll lead by example, deliver outstanding customer service, coach the team, and help grow the brand footprint in the Americas. You’ll be a visible leader on the sales floor, balancing daily operations with strong people outcomes. What You'll Do
- Partner with Store Manager to ensure consistent business standards are upheld.
- Act as a role model to create a positive and productive work environment.
- Represent the Dr. Martens brand through coaching and feedback and help the team exceed goals while ensuring awareness of all sales and KPI goals.
- Assist in training new staff on job duties and product knowledge.
- Assist Store Manager with human resources responsibilities, including onboarding paperwork, reviewing performance, and recruiting.
- Perform daily store opening and closing operations, balance the register, prepare and make bank deposits.
- Assist Store Manager with scheduling, inventory management, shipments, physical inventories, etc.
- Deliver exceptional customer service by leading the sales floor and fostering team selling.
- Work with retail stock team to recieve, maintain, and replenish in-store stock maximizing organization efficiently and accurately.
- Assist with merchandising to meet Brand Marketing guidelines and improve product appeal. What We're Looking For
- 2-3 years supervisory experience required, including assessing performance and supporting employee development.
- Retail experience required; footwear experience preferred.
- Demonstrated ability to communicate clearly and professionally both verbally and in writing to a broad customer base.
- Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems; MPOS experience a plus.
- Demonstrated understanding of basic math, including ability to calculate. Nice to Have
- MPOS experience.
- Familiarity with brand merchandising guidelines.