About this role
About the Role KAVAK is looking for a Sales Experience Agent to manage the end-to-end car sales and delivery process, delivering an exceptional customer experience. You will maintain daily follow-up with a pipeline of 40–50 clients via calls and messages and coordinate with internal teams to ensure on-time, accurate deliveries. You will identify improvement opportunities in processes and tools and contribute to achieving conversion and customer satisfaction (NPS) goals. What You'll Do
- Manage the complete car sales and delivery process, ensuring an exceptional customer experience.
- Maintain daily follow-up with a pipeline of 40–50 clients through calls and messages.
- Resolve questions and issues quickly and effectively.
- Coordinate with internal teams to ensure precise and timely deliveries.
- Identify areas for process and tool improvements.
- Contribute to achieving conversion and customer satisfaction targets (NPS). What We're Looking For
- Completed high school (Preparatoria concluida).
- 1 year of experience in customer service and/or sales.
- Proficiency with CRM, effective communication, and chat handling. Compensation & Benefits
- Salary: 12,653.68 MXN per month; 1,056 MXN in vouchers.
- Benefits: Prestaciones de Ley; Vacaciones superiores a la ley; Seguro de Gastos Médicos Mayores; Seguro de Vida; Descuentos en productos Kavak; Convenios con otras marcas; and more.