About this role
Job title: Sales Experience Agent
About the Role Gestionar el proceso completo de venta y entrega de autos, asegurando una experiencia excepcional al cliente. Dar seguimiento diario a un pipeline de 40–50 clientes mediante llamadas y mensajes, y coordinar con equipos internos para entregas precisas y a tiempo.
What You'll Do
- Manage end-to-end sales and delivery of vehicles, ensuring an exceptional customer experience.
- Maintain daily follow-up of a pipeline of 40-50 clients via calls and messages.
- Resolve questions and problems quickly and coordinate with internal teams for accurate and timely deliveries.
- Identify areas for process and tool improvements.
- Contribute to achieving conversion and customer satisfaction (NPS).
What We're Looking For
- Preparatoria concluida.
- 1 year of experience in customer service and/or sales.
- CRM experience, effective communication, chat handling.
Compensation & Benefits
- Salary: 12,653.68 MXN per month
- 1,056 MXN en tarjeta de vales
- Legal benefits (Prestaciones de Ley)
- Vacations superiores a la ley
- Seguro de Gastos Médicos Mayores
- Seguro de Vida
- Descuentos en productos Kavak
- Convenios con otras marcas
- Y más beneficios pensados para ti