Sales Executive – Retail & Online Sales

Sales Executive – Retail & Online Sales

Job Type Full Time Qualification Diploma

Experience

• Location Nairobi

• Job Field Sales and Business Development

• Nexus Staffing Solutions Limited is recruiting on behalf of its client, a fast-growing retail and e-commerce company, for an energetic, customer-focused, and results-driven Sales Executive – Retail & Online Sales.

• The successful candidate will be responsible for driving sales across physical and digital channels, engaging customers, converting enquiries into purchases, and ensuring a seamless customer experience from initial enquiry to order fulfilment.

• This opportunity is ideal for a sales professional who enjoys customer interaction, understands the importance of timely follow-ups, and thrives in a target-driven retail environment.

Key Responsibilities

• Welcome and assist walk-in customers, demonstrate products, and close sales.

• Respond promptly to enquiries received through WhatsApp Business, telephone calls, social media, and other online channels.

• Follow up on sales leads consistently to maximise conversion rates.

• Maintain excellent knowledge of the company's products, features, pricing, and promotions.

• Process customer orders accurately and coordinate timely fulfilment.

• Handle customer complaints, after-sales enquiries, and warranty requests professionally.

• Build and maintain strong customer relationships to encourage repeat business.

• Maintain accurate customer and sales records using POS, CRM, or other sales management systems.

• Work towards individual sales targets and contribute to overall business performance.

• Identify opportunities to upsell and cross-sell products where appropriate.

• Maintain a professional appearance and an organised sales environment.

• Minimum Requirements

• Proven experience in retail sales, showroom sales, or a customer-facing sales role.

• Strong spoken and written English and Kiswahili.

• Practical experience handling customer enquiries through WhatsApp Business, telephone, and online platforms.

• Familiarity with POS systems, CRM software, or similar sales management tools.

• Excellent communication, negotiation, persuasion, and interpersonal skills.

• Strong customer service skills and a demonstrated ability to convert enquiries into sales.

• High levels of integrity, reliability, self-motivation, and attention to detail.

• Ability to work independently while contributing effectively to a team.

• A diploma or degree in Sales, Marketing, Business Administration, or a related field will be an added advantage.

• Female candidates are particularly encouraged to apply.

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