About this role
Sales Executive
DEPARTMENT SUMMARY
The Sales Department is dedicated to driving sales growth and expanding our market presence across Viet Nam. The team is responsible for developing and executing strategic sales plans, managing client relationships, and playing a crucial role in coordinating operations to ensure that customer requirements are met.
POSITION SUMMARY
The Sales Executive is responsible for incoming sales inquiries, providing exceptional customer service, and converting sales leads into satisfied customers. This role involves understanding customer needs, offering suitable shipping solutions, and ensuring a seamless sales process.
KEY RESPONSIBILITIES
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Respond to Intra Asia sales inquiries.
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Understand customer needs and recommend appropriate shipping solutions.
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Maintain a high level of product knowledge to effectively address customer questions and concerns.
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Coordinate closely with POLs to push for more import volumes.
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Follow up with potential sales leads to nurture relationships and close sales.
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Achieve and exceed target lifting goals through telemarketing and daily sales visits.
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Maintain accurate records of customer interactions and sales activities in the CRM system.
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Collaborate with the sales team to develop and implement effective sales plans.
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Update the market situation to Sales Team Leader / Manager to identify trends, competitor activities, and potential opportunities.
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Attend regular sales meetings to align with team goals and objectives.
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KEY STAKEHOLDERS & INTERFACE
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Internal: Account owner at POLs, Trades and Operational Departments
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External: Customer, Shipper, Consignees
Qualifications and Experience
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KEY EXPERIENCE & QUALIFICATIONS
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Bachelor's degree.
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Minimum of 2 years of experience in outbound sales or a related field, preferably in the shipping or logistics industry.
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KEY COMPETENCIES & SKILLS
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Good in English, both written and spoken.
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Ability to use Word, Excel, PowerPoint, Outlook.
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Good communication and interpersonal skills.
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Good problem-solving abilities and a customer-centric approach.
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Ability to work independently and as part of a team.
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High level of motivation and a results-driven mindset.
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Consistently meets compliance standards.
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KEY PERFORMANCE INDICATORS / MEASURES
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Lifting Volume
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Sales Visits
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Client Promotion
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VAS Product Sales
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Application Eligibility
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This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.