About this role
Job Summary
The Sales Executive – Value Added Services (VAS) is responsible for promoting and selling the organization's portfolio of value-added services to visa applicants visiting the Visa Application Centre (VAC). The role focuses on enhancing the customer experience while driving revenue growth through effective customer engagement, needs assessment, service recommendation, and upselling of relevant products and services.
Key Responsibilities
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Proactively engage visa applicants within the Visa Application Centre to identify their needs and promote relevant value-added services, ensuring a superior customer experience while maximizing sales opportunities and revenue generation.
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Achieve established sales targets by effectively upselling and cross-selling value-added services such as premium services, courier services, SMS notifications, travel insurance, photography, document assistance, and other customer support solutions.
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Provide accurate information and professional guidance on available services, pricing, benefits, and promotional offers, ensuring applicants make informed purchasing decisions and receive exceptional customer service.
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Maintain accurate sales records, prepare reports, monitor service uptake trends, and contribute to the implementation of sales initiatives that improve customer satisfaction, service penetration, and overall VAC performance.