About this role
About the Role
Join ZF as a Technical Service Field Assistant within the marine field to provide technical support including commissioning, diagnosis, failure analysis, repair, and technical training for customers (service partners, end users, and in-house support) in marine or remote applications. What You'll Do
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Troubleshoot mechanical, electrical and electronic component failures in ZF components after dedicated training
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Use diagnostic tools and devices to perform the requested operation
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Plan and monitor the availability of materials and resources for external repair activities or rehabilitation campaigns
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Manage the process of offering and invoicing with the Customer (internal or external), mainly with the service partners
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Report activities and warranty requests through ZF or OE dedicated portals
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Provide customer service and hotline support
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Organize and perform specific technical training
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Prepare, if required, the list of service parts, maintenance instructions and technical documentation What We're Looking For
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Interpersonal skills and teamwork orientation
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Strong internal and external customer orientation
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Excellent communication and listening skills
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Ability to communicate with a diverse audience including multicultural teams abroad, maritime customers (internal and external), and senior management
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Flexibility, high motivation and mobility
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Proficiency with Office software
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Professional/technical English
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5+ years of experience in the maintenance and repair of components for marine transmissions (preferably ZF) and knowledge of hybrid systems