About this role
Job title: Sales Development Representative
About the Role The Sales Development Representative provides administrative support to the sales team and uses knowledge of product and service offerings to assist customers and sales colleagues. The role involves preparing quotes, contracts, RFP/RFI responses, maintaining pricing and configurations, and supporting sales tools and customer inquiries. It is based in Yokohama, Japan, and requires English and Japanese language skills.
What You'll Do
- Prepare quotes, contracts, and RFP/RFI responses
- Maintain quote documentation with accurate pricing and configurations
- Maintain sales demonstration tools and applications in support of sales teams
- Work within a few sources of data/systems to produce an outcome with some variability
- Practice a moderate level of independent judgement to make decisions
- Develop and deliver sales presentations and/or trainings in a professional and effective manner
- Maintain up-to-date awareness of company activities and industry trends
- Provide consistent follow up on opportunities or inquiries
- Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
- Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations
- Identify and summarize moderately complex issues for management review
- Work with teams and report directly to Support Manager
What We're Looking For
- English and Japanese language skills (Required)
- Experience providing sales support or similar administrative duties
- Ability to prepare quotes, contracts, and RFPs/RFIs
- Ability to maintain pricing and configurations and quote documentation
- Ability to manage multiple data sources/systems and derive outcomes
- Strong communication skills and ability to develop and deliver presentations/trainings
- Ability to troubleshoot and diagnose product/service issues and explain solutions to customers
- Capable of independent judgement and working with teams toward escalation or resolution
- Willingness to stay informed about company activities and industry trends
- Location: Yokohama, Japan; Full-time position