Sales / Customer Service Representative

Sales / Customer Service Representative

Whip-smart service provider Ltd has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare provid...

Sales / Customer Service Representative

• Job Type Full Time , Hybrid
• Qualification BA/BSc/HND
• Experience 1 - 2 years
• Location Lagos
• City Surulere
• Job Field Art / Crafts / Languages , Customer Care, Success and Service , Sales and Business Development
• Salary Range ₦100,000 - ₦150,000/month

Working Days: Monday – Saturday

Job Summary

We are seeking a confident, customer-focused, and results-driven Sales and Customer Service Representative to join our team in the fashion, crafts, and retail industry. The ideal candidate will be responsible for attending to customer enquiries, promoting and selling our products, processing orders, and ensuring an excellent customer experience across our online and offline sales channels.

The successful candidate must be proactive, organised, persuasive, and able to work independently while meeting sales targets and maintaining positive customer relationships.

Key Responsibilities

• Attend to customer enquiries via phone calls, WhatsApp, social media, and other communication channels.

• Promote and sell the company's fashion, craft, and retail products to prospective and existing customers.

• Respond promptly and professionally to customer questions, complaints, and requests.

• Process customer orders, confirm payments, and coordinate order fulfilment and delivery.

• Follow up with prospective customers to convert enquiries into sales.

• Build and maintain strong customer relationships to encourage repeat purchases and referrals.

• Provide accurate information about products, pricing, availability, and promotions.

• Maintain proper records of sales transactions, customer interactions, and follow-ups.

• Meet assigned sales targets and contribute to the company's overall revenue growth.

• Monitor customer feedback and escalate complaints or issues when necessary.

• Keep up with product updates, promotions, and relevant fashion and retail trends.

• Maintain professionalism, punctuality, and productivity while working both remotely and in the office.

• Requirements and Qualifications

• Minimum of an HND in any relevant discipline.

• Previous experience in sales, customer service, telemarketing, or retail will be an added advantage.

• Excellent verbal and written communication skills.

• Strong persuasion, negotiation, and customer relationship management skills.

• Ability to convert customer enquiries into actual sales.

• Good knowledge of WhatsApp Business and social media platforms.

• Basic computer skills and proficiency in Microsoft Office or Google Workspace.

• Good organisational skills, attention to detail, and the ability to multitask.

• Ability to work with minimal supervision in a hybrid work environment.

• Willingness to work from Monday to Saturday and meet the required working hours.

• Must be reliable, professional, target-driven, and eager to learn.

• Applicants must not be currently enrolled as students.

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