Sales / Customer Service Representative

Sales / Customer Service Representative

Location: Gwarinpa / Wuse, Abuja (FCT) Employment Type: Full Time Industry: Fashion Industry (Wholesale / Retail) Work Days: Monday to Saturday Work Time: 8AM – 6:30PM Daily

Job Summary

• We are recruiting for a friendly, proactive, and customer-focused Sales / Customer Service Representative who can engage customers, drive sales, and deliver an excellent shopping experience.
• The ideal candidate will assist customers both physically and online, respond to inquiries, and ensure smooth order processing while representing the brand professionally.

Role Responsibilities

• Attend to walk-in and online customers promptly and professionally.
• Respond to inquiries on WhatsApp, Instagram, and other platforms.
• Assist customers in selecting products and making purchase decisions.
• Process orders, follow up on payments, and confirm deliveries.
• Maintain good customer relationships and ensure satisfaction.
• Achieve daily/weekly sales targets.
• Keep records of sales and customer interactions.
• Escalate complaints or complex issues where necessary.
• Ensure the store or display area is neat and presentable at all times.

Qualifications

• Minimum of OND / HND / BSc in any relevant field.
• 1–3 years experience in sales or customer service (fashion industry is an advantage).
• Strong communication and interpersonal skills.
• Good selling and negotiation skills.
• Familiarity with social media platforms and online sales.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment.
• Proximity to the job locations is an added advantage.

Salary

N120,000 Gross / Month (N114,000 NET).

Application Closing Date

30th December, 2026.

Operations Manager

Location: Gwarinpa/Wuse Market, Abuja (FCT) Work Schedule: Monday to Saturday (8am -6:30pm) Age: 30 and above

Job Summary

• Hrleverage a pan African workforce management company is recruiting for a client who is in the fashion industry for the role of an Operations Manager.
• The ideal candidate will be responsible for overseeing the day-to-day operations of the business to ensure efficiency, productivity, and excellent service delivery.
• The role requires strong leadership, operational planning, and the ability to manage people, processes, and resources effectively while driving continuous improvement.

Key Responsibilities

• Oversee the daily operations of the business and ensure smooth workflow across departments.
• Develop and implement operational strategies to improve efficiency and productivity.
• Supervise and support departmental managers and staff to achieve business objectives.
• Monitor operational performance and prepare regular reports for management.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Manage operational budgets and ensure cost-effective use of company resources.
• Identify operational challenges and implement practical solutions.
• Coordinate with other departments to ensure seamless business operations.
• Monitor inventory, logistics, and resource allocation where applicable.
• Ensure high standards of customer service and operational excellence.
• Lead, coach, and evaluate team performance while promoting a positive work environment.
• Drive continuous process improvement and recommend initiatives that enhance business performance

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of Five (5) years’ proven experience in an operations management role.
• Applicants must be 30 years of age or older.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and operational reporting tools.
• Ability to work under pressure and manage multiple priorities effectively.
• Strong analytical and problem-solving abilities.

Key Competencies:

• Leadership and Team Management
• Strategic Planning
• Operations and Process Management
• Budget and Resource Management
• Performance Management
• Problem Solving and Decision Making
• Time Management
• Communication and Relationship Management
• Attention to Detail
• Integrity and Accountability

Salary

Negotiable based on Experience

Application Closing Date

15th December, 2026.